Review Guidelines
We love hearing what our customers think! Your feedback helps us make our products even better and helps other shoppers make confident choices.
Who can leave a review
- Reviews are open to verified purchasers and approved product trialists.
- You can only review a product you’ve purchased or tried.
- Only one review per product, please.
What makes a great review
To help others get the most from your experience, please make sure your review:
- Is about your experience with the product and/or Krapof’s service (not about delivery providers or unrelated services).
- Is genuine, honest, and based on your personal experience.
- Is clear and easy to understand.
- Includes a star rating.
What not to include
To keep things helpful and appropriate for everyone, please avoid:
- Personal information (names, emails, phone numbers, addresses, etc.)
- Links, promotions, or references to other brands or websites
- Offensive, defamatory, or inappropriate language or content
- Misleading, false, or exaggerated claims
Moderation and publishing
All reviews are moderated before being published. We don’t edit your words, but we may choose not to publish reviews that don’t follow these guidelines. In some cases, our team may contact you for more information before posting your review.
Use of your review
By submitting your review, you agree that Krapof® may use it (in full or part) across our website, social media, or marketing materials.
Need help instead?
If you have an issue with your order or need product support, our Customer Service team is here to help. Please reach out to us at enquiries@krapof.com.au instead of leaving a product review.
